What Is It?

LANDesk IT Service Management solutions combine LANDesk^® Service Desk (an ITIL-verified service desk), LANDesk^® Process Manager, and LANDesk^® Asset Lifecycle Manager to enable implementation of best practices that facilitate effective, quality IT services that exceed user expectations.

LANDesk IT Service Management solutions help you:

• Enforce process standardization and enable process automation through a powerful, configurable process engine
• Support best practice such as ITIL and IT Asset Management (ITAM)
• Gain clarity and control over key assets and services 
• Make better-informed business decisions analysis and improve business capacity
• Seamlessly integrate with leading enterprise, desktop, and network management systems, including LANDesk Management Suite

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What Sets It Apart?

Simply keeping the lights on does not create value. LANDesk IT Service Management solutions help you reduce costs while meeting levels of service availability demanded by the business. They also help decrease risk by giving you an accurate picture of data and assets so you can better control and manage the IT Estate.

Further, LANDesk IT Service Management solutions help you boost efficiency and productivity by automating processes, introducing consistency, reducing errors, and enabling redistribution of resources to deliver increased value. LANDesk IT Service Management solutions also offer powerful integration capabilities that enable you to blend other IT and business systems with service management processes and interfaces.

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How Do I Get Started?

If you aim to adopt ITIL, manage change, or improve service continuity, consider LANDesk service desk solutions. If your key priority is IT asset management (ITAM)—that is, managing asset lifecycles from cradle to grave—start with LANDesk asset management solutions.

With both solution areas, you can use LANDesk Process manager to automate and execute IT.

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